Contents
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and online Pilates subscription service (“Service”). By accessing or using the Service, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.
1. Who We Are
Email: info@jasmins-pilates.co.uk
2. Information We Collect
We collect personal information in order to provide and improve our Service. This includes:
2.1 Information You Provide Directly
• Name
• Email address
• Account login details
• Subscription information
• Any details submitted through contact forms or email
2.2 Payment Information
Payments are processed through Stripe. We do not store or have access to your full payment card details. Stripe’s policy is available at: https://stripe.com/privacy
2.3 Automatically Collected Information
When using our website, we may collect:
• IP address
• Browser type, device information, and operating system
• Pages visited and interactions with the website
• Cookies and similar tracking technologies
2.4 Video Streaming (Vimeo)
Our Pilates videos are hosted and streamed through Vimeo. Vimeo may collect limited technical information when you view a video, such as:
• IP address
• Browser type or device information
• Your interactions with the video player
This data is handled by Vimeo according to their own privacy practices. You can review Vimeo’s privacy policy at: https://vimeo.com/privacy
3. How We Use Your Information
We use your information to:
• Provide and manage your Pilates subscription
• Stream video content securely via Vimeo
• Process payments and subscription renewals
• Communicate with you about your account or Service updates
• Improve website performance and user experience
• Send marketing communications when you have opted in
• Comply with legal and contractual obligations
4. Legal Grounds for Processing
Because we offer a global service, the legal basis for data processing may vary by location. Generally, we process personal information based on:
• Contract necessity – to provide your subscription and video access
• Legitimate interests – improving and securing our Service
• Consent – for marketing or non-essential cookies
• Legal obligations – financial, tax, or required business records
5. Sharing Your Information
We may share your information with trusted third-party service providers essential for delivering our Service, including:
• Stripe (payment processing)
• Vimeo (video hosting and streaming)
• Website hosting and cloud storage providers
• Email or communication platforms
• Analytics and cookie service providers
• Legal or professional advisors if required
We do not sell your personal information.
6. Data Retention
We keep personal data only as long as necessary:
• Account information – while your account remains active
• Transaction data – as required by law
• Marketing data – until you opt out
You may request account deletion at any time.
7. Subscription Cancellation
You may cancel your subscription at any time. After cancellation, access ends at the end of the billing period. Your data will then be handled according to our retention rules, and you may request its deletion.
8. Cookies and Tracking Technologies
We use essential cookies necessary for website operation and, where allowed, performance or analytics cookies. You may disable cookies in your browser or decline non-essential cookies when prompted.
9. Your Rights
• Access your data
• Request corrections
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent for marketing or cookies
10. Data Security
We use appropriate technical and organisational measures to protect your personal information. However, no online service can guarantee absolute security.
11. International Data Transfers
As a global service, your information may be transferred or stored in countries outside your own. We ensure that suitable safeguards are in place to protect your data during such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of the Service indicates acceptance of any revised policy.
13. Contact Us
If you have any questions or privacy requests, please contact us at:
Email: info@jasmins-pilates.co.uk